Customer Testimonial Manager

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🔥 1 hour ago

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LexisNexis

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Lead the strategy, processes, and execution of customer storytelling across the North American legal market • Develop repeatable processes for identifying, securing, and producing high-quality customer case studies, testimonials, and white papers • Conduct interviews with legal professionals and distill their experiences into clear narratives • Partner with law firm, government, and corporate legal leaders to ensure diverse representation of customer successes • Deliver assets that serve as cornerstone proof points for demand generation, sales enablement, events, and executive communications • Establish editorial guidelines and ensure consistent quality across all testimonial materials • Work with PR, events, and digital marketing teams to amplify customer voices

🎯 Requirements

• Have a JD or impressive experience working in the legal tech space • Preferred 10+ years working in legal tech • Exceptional writing and editing ability • Confident in building relationships and interviewing senior legal professionals • Skilled at influencing stakeholders to champion customer storytelling • Experience creating case studies, white papers, or testimonial-driven content • Adept at cross-functional partnership

🏖️ Benefits

• With numerous wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals

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