OTC and PTP Manager

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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LGC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1842

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.

📋 Description

• Approve customer credit limits outside of TCS remit. • Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices. • Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience. • Assist BPO in resolving complex customer/vendor queries. • Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. • Review weekly/monthly SLAs and metrics. • Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting. • Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires. • Lead or assist on continuous improvement initiatives for processes related to BPO services. • Maintain and improve internal controls and compliance with company policies and external regulations.

🎯 Requirements

• Experience managing or working closely with a BPO or shared service centre is essential. • Excellent communicator who is able to engage effectively with stakeholders at all levels. • Skilful in developing and building successful internal and external relationships. • High level of attention to detail, technical and analytical skills. • Ability to work independently and under pressure in a dynamic, complex organizational structure.