Billing Solutions Coordinator

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service • Communicate with offices and patients to ensure current information • Processing payment requests from patients • Accurately updating insurance plan and other portal information for patients as requested • Support leadership with daily, weekly monthly reporting needs as required • Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers • Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting • Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary • Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

🎯 Requirements

• High school diploma or GED equivalent required; Bachelor’s degree preferred • 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred • Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems • Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email • Strong understanding of major health insurance carriers (in and out-of-network) • Knowledge of medical terminology • Demonstrated professionalism in dealing with confidential and sensitive patient information • Detail-oriented with ability to multi-task and prioritize in a fast-paced environment • Ability to type fluently • Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program