M365 Operations Lead

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Support operations and Agents during assigned shifts to meet established SLAs • Audit tickets weekly for technical and soft-skills application • Assess ticket-resolution quality and implement improvement solutions within specified timelines • Manage day-to-day operations, escalations, and Agents’ general needs • Conduct regular performance evaluations of Agents • Provide team leadership, mentorship, insights, feedback, and guidance to Agents • Screen internal candidates for technical and soft skills for role changes • Assess capabilities of potential candidates entering the pipeline • Ensure Agents complete contract deliverables respectfully toward customers • Analyze and report customer-disrespect incidents to Microsoft Operations Management • Communicate talent needs to Upwork • Help improve Agents’, customer support, and Microsoft services experience

🎯 Requirements

• Experience in Microsoft 365 administration support • Experience managing customer support teams • Laptop/PC with dual boot: personal/work partition and project-dedicated environment • Windows 11 Pro compatible, activated with a genuine product key, with latest updates installed • Minimum 16GB RAM • Intel 8th generation (Coffee Lake or newer) processor or equivalent AMD processor • Trusted Platform Module (TPM) 2.0 • Minimum 160GB SSD with 64GB free partition space • LAN connection; WiFi may not be used to connect to provided systems and tools • Minimum 50 Mbps upload/download internet speed • No third-party antivirus; Microsoft Defender with latest update only • Microsoft Teams-compatible webcam with minimum 720p resolution • USB 3.0 Microsoft Teams-compliant microphone and headset with background noise cancellation • At least one monitor with minimum 1368x720 resolution

🏖️ Benefits

• Remote work permitted • Freelancer-provided hardware and software/tools at own expense • Strongly suggested dual monitors