Support Specialist, French Speaking

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🔥 11 minutes ago

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM • Flexibility on working days and shifts (weekends included) • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution • Work within our customer support platforms to document, track and resolve interactions • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member • Advocate and promote improvements to our products and services • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

🎯 Requirements

• Previous customer service experience and/or technical support • Strong attention to detail with an emphasis on providing an exceptional customer experience • Excellent verbal and written communication skills in French & English • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows • Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (even better if you have, but not necessary) • Experience or knowledge of the Hospitality industry (even better if you have, but not necessary) • Experience supporting a SaaS product (even better if you have, but not necessary) • Experience supporting an iOS application (even better if you have, but not necessary) • Computer networking experience or interest (even better if you have, but not necessary)

🏖️ Benefits

• Unlimited Annual Leave with our PTO scheme • £400 annually towards Health and Wellbeing • Dental cover • Private healthcare • Optical cover • Opportunity to join a growing team, in a fast-paced, high-growth company • Work with a team of incredibly talented and forward-thinking people! • Amazing benefits & perks, including equity for all Lightspeeders