Linden Lab
201 - 500 employees
Founded 1999
🎮 Gaming
🥽 AR/VR
👥 B2C
💰 $11M Series B - Linden Lab on 2006-03
Gaming • AR/VR • B2C
Linden Lab is Linden Research, Inc. , the company best known for operating Second Life — a long-running, user-driven 3D virtual world and online social platform. The company provides a persistent virtual environment where users create, trade, and monetize user-generated content and interact via avatars; it maintains policies for intellectual property, privacy, and content moderation. Linden Lab’s core business centers on running and supporting an online virtual world platform and its virtual economy.
Land Support Specialist
Job not on LinkedIn
🔥 8 minutes ago
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Linden Lab
201 - 500 employees
Founded 1999
🎮 Gaming
🥽 AR/VR
👥 B2C
💰 $11M Series B - Linden Lab on 2006-03
Gaming • AR/VR • B2C
Linden Lab is Linden Research, Inc. , the company best known for operating Second Life — a long-running, user-driven 3D virtual world and online social platform. The company provides a persistent virtual environment where users create, trade, and monetize user-generated content and interact via avatars; it maintains policies for intellectual property, privacy, and content moderation. Linden Lab’s core business centers on running and supporting an online virtual world platform and its virtual economy.
📋 Description
• Deliver exceptional support to Second Life’s highest-value customers • Use various communication channels (phone, live chat, ticketed support) • Resolve issues and foster long-term customer success and engagement • Analyze support interactions and feedback to improve processes • Maintain high customer satisfaction and handle 50+ interactions per day • Resolve customer complaints and issues diplomatically
🎯 Requirements
• Extensive experience as a Second Life resident and advanced knowledge of the platform • At least six months of experience in a Customer Success or Customer Support role • A service-oriented mindset and passion for customer support • Exceptional verbal communication skills • The ability to multitask under pressure • Patience, empathy, and a commitment to understanding each customer's unique needs • Curiosity about AI technologies • Flexibility to work weekends, evenings, and holidays as business needs require.
🏖️ Benefits
• Comprehensive medical, dental, vision, and 401(k) plans
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