Implementation Manager

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🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Linear

WebsiteLinkedInAll Job Openings

11 - 50 employees

At Linear we believe software can feel magical. Quality of software is driven by both the talent of its creators and how they feel while they’re crafting it.

📋 Description

• Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability • Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness • Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations • Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning • Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM • Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff • Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

🎯 Requirements

• 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company • Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred) • Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking • Ability to coordinate technical and non-technical teams without owning the technical execution directly • Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day • Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep • Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services

🏖️ Benefits

• Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute