Project Manager – Connected Care

Job not on LinkedIn

🔥 6 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Linus Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $55M Series B - Linus Health on 2021-07

Healthcare • Artificial Intelligence • SaaS

Linus Health is a digital health company that provides a science-driven cognitive assessment platform using AI and validated, process-based metrics to enable earlier detection, clinical decision support, and proactive brain health care. Its flagship assessment (the CCE) and other digital tools modernize traditional cognitive tests (e. g. , clock drawing) for use across medical practices, health systems, life sciences research, payers, and clinical trials. Linus Health emphasizes research validation (over 160 publications), FDA/MHRA/Canada Health registration, and partnerships to support screening, trial optimization, and population-level cognitive insights.

📋 Description

• Serve as the primary point of contact and operational partner for enterprise life sciences customers • Own the overall health, execution, and success of assigned customer engagements from onboarding through study close-out and expansion opportunities • Build and maintain strong customer relationships while managing expectations around timelines, deliverables, risks, and dependencies • Collaborate with customers to define success metrics, adoption goals, and long-term engagement objectives • Lead recurring customer status meetings, implementation reviews, and operational check-in • Proactively monitor customer engagement, adoption, and project health to identify opportunities for optimization and expansion • Educate customers on platform capabilities, best practices, and operational workflows to support successful adoption • Identify process improvement opportunities and help scale operational best practices across the organization • Partner with internal teams to align customer needs with product capabilities and roadmap priorities • Drive issue resolution and escalation management across internal and external stakeholders • Create and maintain customer-facing and internal project documentation including implementation plans, status reports, meeting notes, and customer knowledge resources • Provide regular updates on customer health, risks, milestones, customer feedback, and operational performance • Track and report on key customer success and project metrics, including portfolio health, customer satisfaction, adoption, and delivery performance • Lead complex customer implementations and study onboarding activities from inception through completion • Develop and manage detailed project plans, timelines, milestones, dependencies, risks, and deliverables across multiple concurrent customer engagements • Coordinate cross-functional execution between Customer Success, Commercial, Product, Engineering, Data, and Support teams • Facilitate data transfers and operational workflows in alignment with customer requirements and Data Transfer Agreements • Ensure smooth transition and knowledge transfer from Sales to Customer Success and Implementation teams • Monitor project performance, proactively identify risks, and implement mitigation strategies to ensure successful deliver

🎯 Requirements

• 3–5 years of experience in customer success, project management, implementation management, or client delivery roles • Experience working with enterprise customers within the pharmaceutical, biotech, clinical research, CRO, healthcare, or life sciences industry • Experience managing customer implementations, onboarding projects, or operational workflows for SaaS, digital health, or healthcare technology solutions • Effective communication, presentation, and stakeholder management skills with the ability to build trusted customer relationships • Demonstrated ability to manage multiple concurrent customer projects in a fast-paced, evolving environment • Passion for improving the way people care for their mental and physical health • Experience working cross-functionally with technical and non-technical teams • Strong organizational skills with high attention to detail and the ability to balance customer needs with operational execution

🏖️ Benefits

• yearly target discretionary bonus • equity • health benefits • unlimited PTO • a monthly flex day • a 401K plan with a match