Operations Manager

🔥 2 minutes ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Clever Real Estate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

🏪 Marketplace

👥 B2C

Real Estate • Marketplace • B2C

Clever Real Estate is a consumer-facing real estate platform that connects home sellers and buyers with top-rated local agents and negotiates reduced listing commissions and buyer rebates. The company provides a concierge matching service, nationwide agent network, data-driven recommendations, and tools like cash-back offers, MLS listing options, and educational resources to help users save on fees and streamline transactions. Clever operates across all 50 U. S. states and partners with major brokerages to deliver discounted full-service agent representation and related real estate services.

📋 Description

• Lead and connect with the team • Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development • Run consistent 1:1s, huddles, and performance reviews • Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable • Drive performance and quality • Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership • Monitor pipeline health, balance workload, and serve as the senior escalation point • Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions • Ensure all files meet Federal and state-specific requirements • Investigate every compliance miss and convert it into a permanent process fix • Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling • Keep SOPs current and turn escalation patterns into systemic fixes • Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless • Surface trends, risks, and opportunities early — with data and a recommended path forward

🎯 Requirements

• 5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing a team • Hands-on across the full closing lifecycle — title through disbursement • Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML) • Proficient in Qualia • Strong communicator; comfortable in a fast-moving, remote, multi-state environment

🏖️ Benefits

• Comprehensive Benefits: Medical, dental, vision, and life insurance • Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays • Professional Development: Annual budget for learning and career growth • Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones • Clever Product Benefit: Exclusive access to Clever homeownership perks • Work-From-Home Stipend: Support for your remote workspace • 401(k): Retirement plan administered through Guideline • Parental Leave: 6–12 weeks of paid parental leave • Wellness Benefits: Free counseling sessions and optional weekly meditation