Liven
51 - 200 employees
🍽️ Food & Beverage
✈️ Travel
📦 Logistics
Food & Beverage • Travel • Logistics
Liven is a comprehensive hospitality platform designed to streamline operations, increase profitability, and enhance guest experiences for venues. It supports over 6,000 venues across Asia Pacific, including cafes, restaurants, and grocery stores, providing solutions that cover everything from ordering and payments to kitchen management and customer loyalty. With advanced POS systems and digital tools, Liven aims to reduce operational costs while driving customer engagement. The system is user-friendly and adaptable, working seamlessly across various environments such as quick-service restaurants, fine dining, and more. Liven is known for its innovative approach in the hospitality industry, helping businesses save costs and improve operational efficiency.
Customer Support Specialist
Job not on LinkedIn
🔥 59 minutes ago
Where this job comes from
Posted on Liven's careers page, not through a job board
First seen by Remote Rocketship 59 minutes ago
Liven
51 - 200 employees
🍽️ Food & Beverage
✈️ Travel
📦 Logistics
Food & Beverage • Travel • Logistics
Liven is a comprehensive hospitality platform designed to streamline operations, increase profitability, and enhance guest experiences for venues. It supports over 6,000 venues across Asia Pacific, including cafes, restaurants, and grocery stores, providing solutions that cover everything from ordering and payments to kitchen management and customer loyalty. With advanced POS systems and digital tools, Liven aims to reduce operational costs while driving customer engagement. The system is user-friendly and adaptable, working seamlessly across various environments such as quick-service restaurants, fine dining, and more. Liven is known for its innovative approach in the hospitality industry, helping businesses save costs and improve operational efficiency.
📋 Description
• Help resolve user inquiries and issues • Communicate with users in writing through support tickets and verbally via calls • Interact with English-speaking users from all over the world • Contribute to product improvement by escalating issues to the relevant teams
🎯 Requirements
• Upper-Intermediate / Advanced English (B2+), both spoken and written • Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM • Ability to quickly adapt and learn new processes • Stress resilience • Strong communication skills, including the ability to handle user objections • Empathy and a customer-oriented mindset • Interest in emotional and behavioral well-being topics • Readiness for long-term cooperation
🏖️ Benefits
• 18 days of paid vacation per year • Unlimited sick leave with a doctor’s certificate • Medical insurance • Flexible shift-based work schedule • Guaranteed 1-hour breaks during every shift • Bonuses for achieving goals and KPIs • Fully remote work format
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