Learning Program Partnerships Analyst

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🕒 March 26

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Liveops, Inc. is a flexible, technology-enabled business process outsourcing (BPO) company that delivers customer service, technical support, sales and lead generation, and back-office support through a distributed network of experienced remote agents. It combines AI-powered insights, precision scheduling, and immersive agent training to provide scalable, compliant, and brand-aligned support for enterprise customers across regulated and high-volume industries. Liveops emphasizes seasonal flexibility, cost optimization, and security-first operations to serve enterprise clients with onshore, nearshore, and offshore talent.

📋 Description

• Host and coordinate regular cross-functional program meetings that bring together internal stakeholders for each client. • Maintain a shared KPI trends document for each program that tracks performance, identifies themes, and highlights opportunity areas. • Surface actionable insights from program data and stakeholder feedback to inform improvements across learning programs. • Partner closely with Instructional Designers, Facilitators, and Developers to ensure program data and field insights translate into meaningful enhancements. • Support the Manager of Learning Excellence & LaaS Operations in establishing and maintaining operational frameworks for meetings, documentation, workflows, and process governance. • Monitor follow-ups, commitments, and in-progress items from cross-functional meetings and ensure timely resolution. • Contribute to continuous improvement initiatives that streamline Learning operations and enhance the overall learner experience. • Support the development and documentation of processes and procedures related to Learning Excellence, Program Governance, and LaaS operational workflows. • Assist with readiness, communication, alignment, and stakeholder coordination for new initiatives or program adjustments. • Represent the Learning Team professionally and consistently in all interactions with internal partners. • Participate in special projects or initiatives as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 2–4 years’ experience in program coordination, learning operations, analytics, project coordination, customer experience, or cross-functional partnership roles • Strong meeting facilitation and stakeholder-management skills • Experience working with KPIs, dashboards, or performance-trend analysis • Ability to organize complex information and maintain structured systems or documentation • Familiarity with learning environments, customer support operations, or SaaS-based business models preferred • Experience with collaboration and documentation tools (SharePoint, Confluence, BI dashboards, etc.) is a plus

🏖️ Benefits

• Comprehensive insurance • 401(k) match • Flexible vacation plan • Wellness program • Resources like employee resource groups