Account Manager

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🕒 April 2

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Windquest Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

💸 Finance

🛒 Retail

🧘 Wellness

Finance • Retail • Wellness

Windquest Group is a family-owned investment firm headquartered in Grand Rapids, Michigan that invests in companies across a diverse set of industries, including consumer products, manufacturing, wellness, food & beverage, and hospitality-centric experiences. The firm focuses on supporting entrepreneurs and innovations that aim to make the world better, backing businesses with capital and expertise while emphasizing fresh ideas and operational improvement.

📋 Description

• Grow sales and gross profit using relationship-based selling techniques with existing and new customers. • Generate highly profitable sales and create customer loyalty by leveraging value-added services. • Build customer loyalty and retention through daily outbound calls and face-to-face visits. • Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions. • Exceed goals and objectives of various outbound contact situations. • Gain greater share of customers’ annual spend of consumable goods. • Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting. • Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms. • Prepare and present quotations to customers establishing pricing based on profit margin guidelines. • Follow up on the status and close the sale. • Contact targeted customers to better understand customer needs and establish the company as a preferred supplier. • Enter and maintain accurate customer and pertinent data for new and current customers into CRM database. • Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies. • Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations. • Makes suggestions and proposals for ways to improve effectiveness. • Troubleshoot problems regarding established customer accounts. • Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints. • Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.

🎯 Requirements

• Bachelor’s degree in Sales, Marketing, Business, or Healthcare related field is preferred, or equivalent experience. • Five or more years of sales experience is a requirement. • Inside sales experience is preferred. • Healthcare sales or hospital procurement experience preferred, selling consumable items in business-to-business situations also preferred. • Demonstrated success in relationship building, selling skills, creating greater customer loyalty, and accomplished in achieving goals in spite of barriers or difficulties. • Energetic, self-directed and excited about growing the company and increasing market share. • Proficient with Microsoft Office and/or Google Workspace • Familiarity with navigation of customer relationship databases. • Willingness to travel as needed for on-site customer meetings. Travel requirements will vary from 10-70% depending on the territory and customer needs.

🏖️ Benefits

• Outstanding products • Operational excellence • Great technical and customer support