Strategic Account Manager

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8 hours ago

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Livingston International

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B2B • eCommerce • Transportation

Livingston International is Canada’s largest customs broker and the third largest entry filer in the U. S. , operating locations in 13 countries. The company specializes in customs brokerage, global trade management, and trade consulting, providing services that facilitate international trade and compliance with regulations. Livingston is committed to fostering a supportive workplace culture that emphasizes continual learning, professional development, and community involvement.

1001 - 5000 employees

Founded 1945

🤝 B2B

🛍️ eCommerce

📋 Description

• The Strategic Account Manager is the main point of contact on key accounts and is responsible for retaining existing business while identifying and pursuing expansion opportunities across all Livingston products and services for mid-market existing clients. • Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership. • Maximize existing relationships by engaging clients as their primary touchpoint within Livingston. • Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth. • Lead client renegotiations and profitability analyses. • Identify and develop business growth and profitability strategy for each assigned account. • Educate assigned clients on regulatory changes and new requirements. • Maintain systems accuracy related to existing account base using key tools. • Prepare and facilitate client presentations and reports. • Promote client development and build relationships with clients through office visits and presentations. • Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources. • Escalate and project manage client issues to ensure timely and satisfactory resolution. • Perform other related duties as assigned by management. • Adhere to established policies and procedures.

🎯 Requirements

• 3 years of related experience • Associates Degree or post-secondary education • Excellent communication and interpersonal skills (both verbal and written) • Strong organizational, time management and negotiation skills • Ability to drive change and deliver targeted results. • Proficiency in Microsoft Office (Word, Excel and Power Point.) • Salesforce.com experience strongly desired. • Collaborative team player

🏖️ Benefits

• Full Time