Account Manager

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Liviniti

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Liviniti is a pass-through pharmacy benefit manager (PBM) that helps employers and health systems reduce prescription drug costs through transparent pricing, clinical programs, and drug sourcing. The company offers 100% rebate pass-through, a flat administrative fee, access to claims and rebate details for full visibility, customizable formularies and networks, prior authorization focused on lowest net cost, and specialized solutions like LivLite for managing GLP‑1 weight-loss drugs. Liviniti emphasizes B2B service, clinical value, and continuous innovation to lower pharmacy spend while maintaining member support and service.

📋 Description

• An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met. • This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved. • This role works in tandem with the Account Executive to ensure the client’s strategic plan is executed. • Functions include, but are not limited to: Providing timely responses to all client inquiries and addressing all client needs. • Can prioritize competing priorities effectively and/or request support when needed. • Works effectively across organizations to resolve client needs with a sense of urgency. • Learns from Account Executive to better understand client utilization and needs. • Ensures full understanding of client benefit package intent. • Effectively and proactively communicates with clients and ensures that all communications are easy to understand. • Delivers quality products in every interaction. • Continues to focus and invest time in learning the Liviniti product suite and process interworking. • Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence. • Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines. • Maintaining current work-in-progress records and archives of past project information as appropriate. • Validating all systems accurately reflects their intent. • Provide proactive communication with clients. • Abide by all obligations under HIPAA related to Protected Health Information (PHI). Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.

🎯 Requirements

• Bachelor’s Degree required; or equivalent four (4) years of external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment • 2 years of account management experience • Demonstrate good presentation skills and excellent negotiation skills • Experience with client or provider relations • Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe • Outstanding analytical skills • Excellent verbal and written communication skills, establishing rapport and working with others • Program performance and understanding of healthcare analytics.

🏖️ Benefits

• Medical, Dental, Vision insurance • Disability and Life insurance • Employee Assistance Program • Remote work options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested