Customer Success Manager

🕒 July 15

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lobster

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

Lobster develops and sells no-code software solutions for data integration, process automation, and product information management. With a focus on API management, business automation, and cloud integration, Lobster's products include Lobster_data for intelligent data integration, Lobster_pro for business process automation, and Lobster_pim for consistent product data management. The company aims to connect people, systems, and things, facilitating digital transformation for businesses.

📋 Description

• Manage and grow customer relationships • Manage and strategically develop a defined portfolio of existing customers • Build and maintain long-term, trust-based customer relationships • Coordinate onboarding processes and ensure a structured handover from Sales • Plan and deliver workshops, training sessions, and presentations to ensure successful adoption and use of our software solution • Advise customers on the optimal use of the Lobster Data Platform within their business processes • Secure retention & drive growth • Analyze usage, maturity, and development potential within existing customer relationships • Early identification of risks and initiation of measures for churn prevention and win-back for at-risk or inactive customers • Support contract renewals and actively contribute to long-term customer retention • Identify and develop cross-selling, upselling, and expansion opportunities — including those arising from new releases and features • Collaboration & processes • Work closely with implementation partners to identify additional value and growth opportunities for end customers • Closely coordinate with internal teams such as Services, Finance, Presales, Sales, Product Management, Development, and Partner Management • Systematically capture and communicate customer feedback to continuously improve our products and services • Maintain and update customer-relevant information in the appropriate systems

🎯 Requirements

• Experience in Customer Success, Account Management, or a comparable customer-facing role in a B2B software environment • Strong customer focus and a solid understanding of structured onboarding, account management, and service processes • Basic technical understanding or a strong interest in technical topics, especially how software integrates into customers' existing architectures and processes • Ability to translate product developments, releases, and new features into concrete customer opportunities • Experience or interest in collaborating with partners and external service providers in a customer context • Good sense for customer retention, renewals, churn prevention, and win-back strategies • Ideally, understanding of logistics processes, supply chain concepts, or the requirements of companies in the logistics sector • Structured, independent, and solution-oriented working style • Confident communication with customers, partners, and internal stakeholders • Excellent German and good English skills, both written and spoken.

🏖️ Benefits

• Subsidized lunches in our in-house restaurant • A personal learning and development budget • Option to work from home up to 2 days per week • 30 days of vacation per year • 2 additional paid days off on Christmas Eve and New Year's Eve • Bike leasing through our partnership with JobRad • Weekly team evenings every Thursday with company-paid drinks • Company pension scheme (bAV)