Lodgify
SaaS • Hospitality
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
Customer Onboarding Specialist, English, Italian
Yesterday
🗣️🇮🇹 Italian Required
Lodgify
SaaS • Hospitality
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
📋 Description
• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Italian. • Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
🎯 Requirements
• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree. • Tech savvy with an ability to fully understand our software • You have Native/Near native level of English and Italian. • Experience negotiating and handling commercial conversations with customers in a consultative manner • Ability to manage multiple accounts at the same time • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way • Excellent organization skills and detail oriented • Fast learner and capable to keep up with a fast growing environment • Experience in the vacation rental software industry is preferred
🏖️ Benefits
• The freedom to work from home. • Enjoy 25 working days of paid vacation and Jornada Intensiva in August. • Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist). • Save on meals and transportation! Enjoy our Flexible Remuneration plan. • Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment. • Travel to our biyearly team-building events in Barcelona at company's expense. • Free Spanish classes. • Boost your earning potential with our referral program that offers paid compensation. • Great culture & working environment with an international team of over 60 different nationalities.
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