Help Desk Consultant, 24x7

Job not on LinkedIn

🕒 July 20

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logithink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

<Logithink> Logithink is a Brazilian IT services and consulting firm focused on ERP (TOTVS/Protheus) implementation, customization and managed services. The company offers RPA and automation products (LogiBot, NFLegal), financial automation (LogiPay), cloud hosting and ERP modernization (LogiCloud, LogiControl), software development (LogiCode) and 24×7 application management support (LogiHelp/AMS). Logithink targets mid-to-large enterprises and helps optimize back-office operations, compliance and productivity through tailored software, consulting and operational support.

📋 Description

• Receber, registrar, classificar e tratar chamados técnicos. • Realizar atendimento remoto aos usuários. • Diagnosticar incidentes de infraestrutura. • Solucionar problemas dentro do escopo N1 e N2. • Escalonar incidentes para especialistas (N3) quando necessário. • Registrar todas as ações executadas durante o atendimento. • Garantir o cumprimento dos SLAs estabelecidos. • Administração básica de servidores Windows. • Suporte a Active Directory. • Supporte a compartilhamentos de rede. • Monitoramento dos serviços críticos.

🎯 Requirements

• Conhecimento em Sistemas Operacionais (Windows Server - Windows 10/11 - Linux (básico)) • Conhecimento em Redes (TCP/IP - DNS - DHCP - VPN - VLAN - Firewall (básico) - NAT - Roteamento básico) • Conhecimento em Virtualização (Hyper-V - VMware) • Conhecimento nas ferramentas (AnyDesk - TeamViewer - Remote Desktop (RDP) - PowerShell (básico) - Prompt de Comando - Microsoft Teams - Office 365)

🏖️ Benefits

• Modelo de trabalho: 100% Remoto • Regime: PJ ou Cooperativa (à combinar) • Carga horária: Fulltime, vaga efetiva