Senior Account Manager

🔥 0 minutes ago

🌐 Latvia, Spain, +1 more countries – Remote

🇱🇻 Latvia – Remote 🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lokalise

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🔌 API

🤝 B2B

💰 $50M Series B on 2021-12

SaaS • API • B2B

Lokalise is a software company specializing in localization and translation solutions for digital products. It offers a comprehensive suite of tools to automate and manage the translation of mobile apps, websites, software, games, and live chat. Featuring AI-driven translation, in-context editors, and robust integrations with platforms like Figma, Github, and Wordpress, Lokalise helps teams streamline their localization processes. The service is designed to bolster international growth by simplifying translation workflows, making it easier to expand into new markets while maintaining high-quality user experiences. It is particularly useful for developers, product managers, localization managers, and customer service teams looking to enhance their global reach efficiently.

📋 Description

• Own the full commercial lifecycle and outcomes of assigned strategic enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling. • Monitor account health, customer engagement, product value, and commercial risks to identify retention challenges and coordinate action. • Identify and execute upsell, cross-sell, and expansion opportunities; lead commercial conversations and negotiations to achieve or surpass sales quotas. • Develop and maintain account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and collaboration opportunities. • Advise customers on localisation and content workflows, connect needs to Lokalise solutions, and articulate business value and ROI. • Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions. • Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal. • Maintain accurate CRM records, account plans, pipeline updates, and forecasts. • Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact. • Report to the Director of Sales EMEA.

🎯 Requirements

• +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts, including retention, renewals, expansion, upselling, and cross-selling in a B2B SaaS environment. • Track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion. • Ability to understand complex SaaS products. • Experience selling to business, marketing, and sales stakeholders and translating product capabilities into clear commercial value. • Strong written and spoken English. • Ability to collaborate effectively across a remote, international organisation. • Experience engaging and influencing C-level and senior stakeholders. • Ability to lead strategic conversations and align solutions with business priorities. • Strong commercial skills, including identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions. • Competency using AI tools for customer research, synthesis, account planning, and decision-making. • Proactive mindset toward adopting new AI-enabled ways of working. • Experience engaging technical stakeholders is a plus. • Experience selling localisation, translation management, or other workflow software is a plus. • Experience with RFPs, security reviews, or complex enterprise buying committees is a plus. • Familiarity with structured sales methodologies or account planning frameworks is a plus.

🏖️ Benefits

• Competitive salary and employee stock options. • Fully remote setup with flexible working hours. • Co-working budget for those days you want a change from your home office. • Flexible vacation policy to recharge when you need to. • Home office setup budget: monitor, desk, ergonomics, whatever helps you do your best work. • Learning & development budget to grow your skills and career. • Health insurance to keep you covered. • Wellness allowance to support your mental and physical well-being. • Great startup culture: remote but close-knit, with regular retreats and social events to stay connected.