Customer Support Specialist

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🕒 April 8

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Lovelifepassport

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

👥 B2C

🧘 Wellness

Education • B2C • Wellness

Lovelifepassport is a coaching and mentoring company that helps individuals create, launch and scale online businesses while supporting personal growth and location independence. They provide structured online courses, group and 1:1 mentoring (Inner Circle), retreats and live events, a community platform, and marketing/business training focused on turning passions into profitable digital businesses. The company emphasizes mindset work, practical marketing skills, and scalable systems to achieve financial and geographic freedom.

📋 Description

• You are the first point of contact for our customers and respond to tickets in Zendesk daily on topics such as access, payments, invoices, and contract questions. • You monitor payments in Thrivecart and manage adjustments (installments, payment pauses), reversed payments, and the dunning process. • You handle administrative processing, create invoices and other documents, and maintain customer data in systems like Memberspot. • You process cancellation and withdrawal cases and ensure smooth handling. • You forward customer inquiries to the appropriate departments (e.g., Consulting, HR, or Marketing). • You resolve PayPal buyer protection cases and manage the internal dunning process via email and post up to debt collection submission. • You independently document and optimize our support processes.

🎯 Requirements

• Experience in customer support and using ticketing systems (ideally Zendesk). • A strong understanding of administrative and financial processes, especially in payment processing and invoicing. • A very precise and detail-oriented way of working to manage customer data without errors. • The ability to work independently and responsibly. • Excellent communication skills to handle customers confidently even in difficult situations. • A solution-oriented mindset and willingness to document and optimize processes. • You embody the LLP values and vision – both internally and towards customers.

🏖️ Benefits

• Work from anywhere | We are a global remote team that values freedom and delivers results. • Individual growth plans | With us you don’t just get a job, you get a career that challenges you. • High performance through OKRs & KPIs | You are measured by clear goals, not by presence. • Unlimited Vacation Policy | Full freedom as long as you deliver your results. • Exclusive team retreats | We regularly bring the remote team together at inspiring locations. • Workshops & high-level sparring | Direct access to founders with a €35M track record. • Radical team spirit | We celebrate successes, challenge each other, and grow together. • Ownership instead of hierarchy | Your ideas matter more than your title. • Expert access | Regular sessions with international experts on topics like business, travel & living abroad – growth goes beyond work.