Portals Administrator

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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LRG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

💸 Finance

Real Estate • Finance

LRG is a UK-based integrated property services group offering residential and commercial sales, lettings, property and block management, build-to-rent and corporate lettings, land and development advisory, mortgage and insurance services, and planning, surveying and architectural support. It serves landlords, tenants, developers, housing associations and corporate clients, manages a large national portfolio of properties, and emphasizes ESG and sustainability across its operations.

📋 Description

• Portals Management • Set up new branches and new users for acquisitions / internal branch & portfolio changes (incl. manual moving of records between branches where required) • Facilitate portal invites for acquisitions • Set up / remove new starters / leavers on relevant portals • Manage password security • Maintain training manuals / videos • Manage portal enhancement releases to branches and portal users • Manage, prepare and releases to business on adhoc basis • Notify teams to ensure key documentation / letters prompt or mention portals where necessary • Assist in updating, uploading and maintaining new documents, current content, disclaimers etc. on portals • Manage, monitor and update P&I Platform is always up to date adding new links and pages as necessary • Manage, monitor and update Wiki guidance documents • Monitor queries for future enhancement / development • Assist in the planning of portal development / projects • Constantly review how we can increase portal usage, internally and externally • Carry out testing on portal enhancements • Monitor and report of portal usage • Carry out portal housekeeping as required • Ensure portals have up to date branch information at all times • Prompt and ensure exposure of portal at all opportunities • Daily management of Portal Admin inbox, to include actions, audits and record keeping • Manage general user queries generated from the helpdesk • Provide reporting from helpdesk tickets logged in order identify training needs or portal development • Manage and monitor portal reporting to Directors • Highlight any procedural or policy updates, amendments, queries or discrepancies • Implementation, testing, training and monitoring of new company procedures or policies as directed • Display and follow good company practices and policies at all times. • Complete Training Logs and Staff Induction programs for all training carried out. • Assist in establishing a process and procedure for new fields/projects • Learning new systems, databases, processes and procedures to confidentially and efficiently deliver these to the business

🎯 Requirements

• Lettings or Property Management experience • Commercial awareness with excellent stakeholder and negotiation skills • Good IT Skills • Good creative writing skills • Good knowledge of Word and excel • Knowledge of Reapit advantageous but not essential • NFOPP Qualifications preferred but not essential • A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales • Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload • Have high organisation skills and the ability to prioritise tasks • Excellent time management • Excellent interpersonal and communication skills with great attention to detail • Ability to learn new processes and be able to effectively deliver these to the business • Ability to manage own time and work remotely • Ability to be flexible and adapt to be successful in a changing environment • Ability to work under pressure in a busy and complex role

🏖️ Benefits

• Competitive Salary Package • Quarterly and yearly awards • Salary sacrifice pension scheme • Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year