Technical Support Associate

🔥 26 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LRN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Venture Round on 2018-12

Consulting • Healthcare • Marketing

LRN is a company that provides comprehensive ethics and compliance management solutions designed to inspire ethical, compliant workforces. The company's flagship platform, Catalyst, offers tools for E&C (Ethics and Compliance) program management, employee engagement, and analytics. LRN supports organizations in implementing effective training modules on topics such as anti-bribery, anti-harassment, anti-money laundering, and data privacy. Their mission is to empower organizations worldwide to advance ethical practices and regulatory compliance through innovative software, training, and analytics. LRN is trusted by over 3,000 organizations globally, helping them monitor KPIs, drive strategic decisions, and boost program effectiveness.

📋 Description

• Provide Tier 2 support through email, chat, and phone for technical issues related to LRN’s LMS platform and solutions. • Handle customer inquiries and take necessary actions to resolve customer concerns. • Research inquiries and requests and confirm customer expectations. • Manage escalated issues. • Build product knowledge through the knowledge base, historical records, self-training, and product release notes and updates. • Follow escalation procedures and assign cases to the appropriate level. • Meet individual and team SLA and KPI targets. • Provide professional and courteous service.

🎯 Requirements

• Bachelor’s degree- Graduate. • 1+ years in a customer service role is highly desired but not required. • Excellent written and verbal communication skills. • Support experience with an emphasis on providing excellent service. • Demonstrate critical thinking skills. • Strong initiative and ability to self-manage. • Ability to work effectively as a team player is require • Tier 2 support experience in English through email and chat. • Experience using Zendesk and managing incoming and outgoing calls via a customer service line. • Ability to research inquiries/requests and confirm customer expectations. • Ability to manage escalated issues. • Ability to develop product knowledge using knowledge bases, historical records, release notes, and updates. • Ability to follow established escalation procedures. • Analytical skills, attention to detail, and consistent follow-through. • Effective interpersonal skills. • Ability to work independently and collaboratively within a team.

🏖️ Benefits

• Equal opportunity employer • Diversity and inclusion commitment