IT Support Technician

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Serve as the first point of contact for customers seeking technical assistance via phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions for hardware and application-based issues • Determine the best solution based on the issue and details provided by customers • Walk customers through the problem-solving process • Escalate unresolved issues to the next level of support when needed • Provide accurate information on IT products or services • Record events, problems, and resolutions in the ticketing system • Manage client tickets and use team resources to ensure client satisfaction and ticket metrics are achieved • Work with end users to implement solutions for cloud-based platforms and infrastructure • Support O365/Citrix, cloud, and server-based enterprise products from a help desk perspective

🎯 Requirements

• Minimum 3 years’ full-time experience working in a technology solutions environment • Excellent written and verbal communication skills • Knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices, and other technical products • Strong decision making and problem-solving abilities • Strong interpersonal and relationship building skills • Strong passion for customer service • Exceptional organizational skills and the ability to handle multiple tasks concurrently • Ability to learn quickly in a fast-paced environment • Experience with Windows Desktop Operating Systems (Windows 11) preferred • Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user’s perspective preferred • System Administrator experience with Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, Company Portal preferred • Basic Networking and Command Line Skills preferred • PowerShell Skills desired but not required • Microsoft MCP Windows 11, Microsoft MCP Office 365, CompTIA A+ or related experience, Azure Administrator Associate, or Azure Fundamentals desired but not required

🏖️ Benefits

• Work from Home • Full-time position