L1 Support Engineer, Colombia

Job not on LinkedIn

🔥 3 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Learning Technologies Group plc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2013

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Learning Technologies Group plc (LTG) is a market leader in the fast-growing workplace digital learning and talent management market. LTG offers large organisations a new approach to learning and talent in a business world driven by digital transformation. The company is uniquely positioned to capture growth opportunities in a substantial addressable market, providing solutions for recruitment, motivation, and retention of talent across global companies and government sectors.

📋 Description

• Provide technical assistance to end users, learning management system administrators, and corporate clients • Offer troubleshooting and guidance via phone, web-based tools, and email • Advise clients on product usage and resolve technical issues • Escalate complex problems to Tier 2 Support and serve as a liaison between customers and Tier 2 Support • Work tickets via web-based ticketing system, phone, or live chat • Validate and clarify reported issues • Answer how-to questions • Fix end-user issues resolvable through the Bridge user interface • Replicate, troubleshoot, and describe simple bugs • Maintain thorough, clear, and complete ticket records • Provide timely updates to users • Create Support process documentation when assigned • Perform other duties as assigned by supervisor

🎯 Requirements

• High School diploma • Strong technical, troubleshooting, and analytical skills • Proven ability to function in a self-directed environment • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success • Ability to handle clients professionally during all interactions • Strong written and verbal communication skills • Must be able to sit for extended periods of time • Must be able to work remotely and manage tasks and priorities • Must have the ability to work independently • Must be able to collaborate in a remote environment • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change

🏖️ Benefits

• Remote work arrangement • Full-time employment • Equal opportunity employer committed to diversity and an inclusive environment for all employees

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