Supervisor, Customer Service

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Supervise customer service representatives • Manage client advocacy cases that require multiple interactions • Train and develop team members • Collaborate with other departments to improve service quality

🎯 Requirements

• High School Diploma or GED equivalent • Minimum of one year supervisory or lead experience in a call center • Minimum 3 – 5 years customer service experience in a call center • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience • Demonstrated experience with managing client advocacy cases • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge • Proficient with Microsoft Office Suite • Excellent written and verbal communication skills • Bilingual English/Spanish preferred

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement