Customer Service Representative

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Lymesol IP

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2015

🤝 B2B

📱 Media

B2B • Media

Lymesol IP is a Malaysian-based intellectual property and design services firm founded in 2015 that helps businesses protect and develop their brands and inventions. The company offers trademark registration, patent filing, industrial design and copyright services alongside graphic and 3D design, and website design, serving local and international clients through a global network. Lymesol emphasizes affordability, high trademark success rates, and end-to-end support for businesses seeking IP protection and creative design solutions.

📋 Description

• Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, or chat. • Address and resolve customer issues in a professional and efficient manner. • Assist customers with product or service-related questions and concerns. • Document and track customer interactions and feedback. • Escalate complex issues to appropriate departments or supervisors. • Follow up with customers to ensure their issues are resolved and their needs are met. • Maintain up-to-date knowledge of products, services, and company policies. • Contribute to the development of customer service processes and procedures.

🎯 Requirements

• High school diploma or equivalent; some college coursework preferred. • Proven experience in customer service or a related field. • Excellent communication skills, both written and verbal. • Ability to work independently and manage time effectively in a remote setting. • Proficiency in using customer service software, CRM systems, and Microsoft Office. • Problem-solving skills with a customer-focused attitude. • Ability to work flexible hours, including evenings and weekends, if required. • Reliable internet connection and a dedicated home office space.

🏖️ Benefits

• Competitive salary and performance-based incentives • Flexible work schedule • Opportunities for career growth and development • Access to ongoing training and support • Employee discounts on company products/services