Care Navigator Coordinator – Non-Clinical

🔥 15 minutes ago

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Support the Lyra Global Connect Team with non-clinical Care related asks from client members via the Contact Centre (Virtual, Chat, Telephone, Email) • Receiving incoming contact and supporting with outgoing contact to members seeking Lyra’s support and guidance as part of their Company’s mental health and wellbeing benefit contract with Lyra • This will include in-the-moment-guidance on how to access care, advising about suitable services, referrals to suitable countries/counsellors for Care, referral for other related services (e.g. financial guidance, family care resources etc.), administrative support, providing contract and service information, liaising with partners in care (e.g. for support in other countries, languages, time zones etc.), administrative intake and referral for other service streams where clinical consultation is not warranted (e.g. Critical incidents, Learning & Development, Onsite Clinics, Connected Calendars etc.), proactive outreach projects (e.g. service promotion), and more. • Recording, capturing and checking data on the systems used by the Contact Center and maintaining accurate and up to date records. Supporting management with data and reporting needed for regular metrics and ad hoc reporting. • Support with dedicated care navigation administrative work when required. • Support with coordination, administrative and operational duties needed for successful delivery of care to Lyra members via the LGC Contact Centre • Escalate mental health related risks to clinicians/management appropriately and timeously for clinical support • This description is not exhaustive and duties may vary as demands of the team and business change

🎯 Requirements

• Minimum requirement is South African Matric. An additional diploma or degree is advantageous. • 2-5 years in EAP administrative role would be advantageous / able to demonstrate multi-stakeholder administrative coordination capabilities in prior experience. • Fluent in English • Client service orientation; articulate; professional demeanor • Computer literacy, confidence learning and navigating online platforms, & ability to type and navigate systems while on a call at a reasonably swift pace • Excellent admin skills and confident online navigator (will receive training) • Good telephone, chat and virtual manner when communicating • Good time management ability, and reliable working independently • Ability to work within a team, and flexibility to support differently within the team as new or unexpected workload demands arise • Ability to work well under pressure

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development