Account Manager

August 29

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M3 USA

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Healthcare Insurance • Pharmaceuticals • Recruitment

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

201 - 500 employees

Founded 2000

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🎯 Recruiter

📋 Description

• The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. • The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. • This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process. • Duties Include : Owning bidding process for projects including full understanding of project costs and feasibility Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities Actively networking within existing client contacts for any new business/prospects Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution. Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution. Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility Collaborate with partners and vendors to ensure seamless project execution Act as the liaison between Sales and Project Managers on all projects Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

🎯 Requirements

• Experience in a healthcare agency delivering multi-channel communication solutions • Experience in Healthcare (POM & consumer) essential • A creative and analytical mind, with a proven ability to interpret large amounts of information • Proactive and highly organised, with excellent project management skills and a proven ability to multi-task • Excellent interpersonal, verbal and written communication skills • Experience with pharma approval software systems desired • Ability to work both on own initiative and as part of a team • High level customer relationship management skills with a proven ability to develop and maintain customer relationships • Media scheduling experience would be of benefit • Veeva PromoMats

🏖️ Benefits

• 25 days annual leave • Participation in a company bonus scheme linked to personal and company performance • Group Life Cover 4x salary • Pension 4%/4% employee/employer contributions • Vitality medical after probation • Staff discount scheme • Discounted gym membership