M7 Health
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
Healthcare Insurance • SaaS • Human Resources
M7 Health is a platform designed to enhance the management of nursing workforces within healthcare systems. By understanding individual nurses’ needs and preferences, the platform offers features like smart scheduling, forecasting, and metrics to optimize staffing and improve job satisfaction. Built primarily by nurses for nurses, M7 Health aims to transform nurse scheduling into a more flexible and predictable process, thereby supporting the retention and well-being of healthcare professionals in a competitive labor market.
Customer Support Associate
Job not on LinkedIn
🔥 30 minutes ago
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M7 Health
11 - 50 employees
⚕️ Healthcare Insurance
☁️ SaaS
Healthcare Insurance • SaaS • Human Resources
M7 Health is a platform designed to enhance the management of nursing workforces within healthcare systems. By understanding individual nurses’ needs and preferences, the platform offers features like smart scheduling, forecasting, and metrics to optimize staffing and improve job satisfaction. Built primarily by nurses for nurses, M7 Health aims to transform nurse scheduling into a more flexible and predictable process, thereby supporting the retention and well-being of healthcare professionals in a competitive labor market.
📋 Description
• Be a responsive, empathetic first point of contact for M7 users via phone, email, and text • Troubleshoot platform questions and route technical issues to the right teams with clear context • Log and synthesize customer interactions to surface patterns and inform ongoing improvements • Work closely with your fellow support teammates and Director of Customer Support to align on priorities • Serve as connective tissue between frontline user experience and the internal teams building and improving the platform • Advocate for user needs — translating support trends into actionable feedback
🎯 Requirements
• Strong communicator • Stay calm under pressure • Reliable and detail-oriented • Comfortable with technology and explaining it
🏖️ Benefits
• Paid training and onboarding • Flexible scheduling opportunities
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