Underwriting Support Specialist

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

👥 B2C

🏠 Real Estate

Finance • B2C • Real Estate

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Attend and participate in all team meetings • Perform Quality Control audits on each staff member monthly • Monitor the loss mitigation pipeline and identify any gaps in our review • Review foreclosure sale date report and ensure all files with FC sale dates are addressed • Ensure daily reports are pulled and available to management • Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt • Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys • Assist with new hire training, including audit of all files during initial training period • Able to train and underwrite to all investor guidelines • Able to react to change productively and handle other essential tasks as assigned

🎯 Requirements

• High School Diploma or equivalent required. • 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience • Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook • LPS/MSP experience • Ability to work independently in a fast-paced environment as well as part of a team and focus on results • Ability to multi-task • Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) and employee stock purchase plans • Access to mental health resources, including free Calm memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Access to a tuition reimbursement program that supports continued education and professional growth