Quality Analyst

Job not on LinkedIn

🔥 12 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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magentIQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

magentIQ is a company that delivers AI + people as-a-service, combining multi-agent AI automation with world-class human talent to help businesses scale, optimize costs, and transform workflows. Founded by experts in AI, automation, and global talent, magentIQ blends human insight and AI-driven agents to deploy the right resource for complex, high-stakes tasks across industries, emphasizing speed, scale, security, and outcome-driven delivery.

📋 Description

• Monitor and evaluate outbound calls, lead interactions, and customer engagements against quality standards and campaign requirements • Audit lead quality against qualification criteria, including accuracy, intent, contact information, and campaign-specific requirements • Conduct quality checks to identify errors, inconsistencies, compliance issues, and improvement opportunities • Score and document agent performance using QA scorecards • Provide clear, objective, and actionable coaching feedback • Identify recurring trends and quality gaps and develop corrective actions with Team Leads and Operations • Validate lead information to identify invalid, incomplete, duplicate, or improperly qualified leads • Monitor adherence to scripts, call flows, client requirements, data-handling procedures, and campaign guidelines • Prepare and maintain QA reports covering quality scores, recurring issues, trends, and recommended actions • Collaborate with Operations, Team Leads, and campaign stakeholders to improve lead quality and campaign performance • Recommend process, script, training, and workflow enhancements • Report to Operations Leaders

🎯 Requirements

• 2+ years of experience in Quality Assurance, Quality Analysis, or a similar role within BPO, outbound sales, telemarketing, or lead generation environments • Hands-on experience reviewing recorded calls and evaluating agent performance against defined quality standards • Strong understanding of lead generation and lead qualification processes, particularly outbound campaigns • Experience using QA scorecards, performance metrics, and quality monitoring tools • Strong attention to detail with the ability to identify inconsistencies, errors, and quality issues • Excellent English communication skills — both written and verbal — with the ability to provide clear and constructive feedback • Strong analytical and problem-solving skills, with the ability to identify patterns and translate findings into actionable recommendations • Ability to work independently while collaborating effectively with remote and international teams • Experience supporting UK or US lead generation campaigns (nice to have) • Previous experience in outbound sales, telemarketing, appointment setting, or B2B/B2C lead generation (nice to have) • Familiarity with CRM systems, dialers, call recording platforms, and lead management tools (nice to have) • Experience with call scoring, lead validation, and campaign compliance (nice to have) • Familiarity with Excel, Google Sheets, or BI/reporting platforms (nice to have) • Experience identifying coaching opportunities and partnering with Team Leads or Training teams (nice to have) • Philippines-based availability • Ability to work UK hours

🏖️ Benefits

• Fully remote work flexibility • Autonomy • Opportunities for professional growth • Collaboration with international clients and distributed teams • Professional impact on campaign quality and performance