
51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
🔥 0 minutes ago
🇵🇭 Philippines – Remote
💵 $8 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📝 Copywriter
🚫👨🎓 No degree required
👻 Ghost score 2%
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51 - 200 employees
🤝 B2B
⚡ Productivity
B2B • Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
• Write, edit, and maintain standardized responses across email, live chat, and social channels • Audit the response library to retire duplicates, fix contradictions, and update policies, pricing, and product details • Draft response templates for product launches, promotions, expansions, and recurring customer inquiries • Version and organize content for efficient agent access • Write and update help-center and FAQ articles • Identify content gaps based on repeat inquiry volume • Maintain consistent formatting, structure, and internal linking across the knowledge base • Draft and revise transactional and service email copy • Partner with marketing teams on tone alignment • Guard the brand tone and voice • Review agent-drafted responses for voice, clarity, and accuracy • Maintain the content style guide and usage guidelines • Develop and test generative AI prompts for scalable content production • Design copy templates, messaging frameworks, and style guides • Create dynamic content experiments and multivariate copy testing frameworks to optimize conversion rates • Build centralized campaign messaging repositories and asset libraries • Translate policy and process changes into internal reference documents and summary guides • Support content rollouts with announcement materials and quick-reference guides • Coordinate with graphic design teams when written material requires visual support • Report to the client via Magic
• 2+ years of experience writing customer-facing copy in a content, support, or messaging role (DTC or e-commerce strongly preferred) • Demonstrated ability to write independently and originally • Portfolio or work samples that can be reviewed and discussed in detail • Strong written English capabilities and ability to write consistently in a defined brand voice across hundreds of pieces • Comfort working in a fast-moving remote environment with asynchronous review cycles and shifting schedules • Hands-on experience with help desk or knowledge-base platforms (Zendesk, Gorgias, Intercom, Help Scout — nice to have) • Familiarity with AI writing tools and strong independent editing judgment • High attention to detail regarding formatting, links, dates, and product nomenclature • Experience with Slack, Notion, and Google Workspace • Strong self-direction and ability to manage an ongoing content backlog independently • Builder's mindset and ability to create systems • Flexibility with shifting schedules and priorities • Clear, plain-spoken communication and ability to translate policy/process changes into simple guidance • Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher • Internet speed of at least 40MBPS • Headset with extended noise-canceling microphone and webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Must provide own computer with Intel Core i5 or similar or higher operating system • Monday–Friday availability, 9am–5pm EST; flexibility required as schedule evolves
• No benefits package included
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