
51 - 200 employees
đ¤ B2B
⥠Productivity
B2B ⢠Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
đĽ 0 minutes ago
đ§đˇ Brazil â Remote
đľ $5 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ§ Analyst
đť Ghost score 1%
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51 - 200 employees
đ¤ B2B
⥠Productivity
B2B ⢠Productivity
Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.
⢠Review and assess high-risk transactions ⢠Identify suspicious patterns in customer behavior ⢠Monitor multiple payment gateway activities ⢠Implement risk-mitigation protocols ⢠Handle sensitive customer interactions with discretion ⢠Conduct confidential account reviews ⢠Resolve complex situations while maintaining customer satisfaction ⢠Uphold community trust standards ⢠Contribute to improving fraud prevention systems ⢠Document and update internal security protocols ⢠Identify gaps in current fraud prevention measures ⢠Recommend process improvements ⢠Maintain detailed records of fraud cases ⢠Ensure adherence to internal policies ⢠Generate and analyze fraud prevention metrics ⢠Collaborate with team members on risk evaluation
⢠Minimum 3 years of experience in customer experience or similar roles ⢠Proven track record in fraud analysis or risk management ⢠Experience with e-commerce or consumer packaged goods (CPG) industry ⢠Demonstrated ability to handle sensitive information with discretion ⢠Strong analytical and pattern recognition skills ⢠Excellent problem-solving abilities ⢠Exceptional attention to detail ⢠Strong communication and empathy skills ⢠Ability to work autonomously with sound judgment ⢠Experience with multiple payment gateway systems ⢠Computer with at least 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or higher ⢠Internet speed of at least 40MBPS ⢠Headset with an extended noise-cancelling mic and webcam ⢠Back-up computer and internet connection ⢠Quiet, dedicated workspace at home ⢠Reliable internet connection ⢠Must provide own computer with Intel Core i5 or similar or higher operating system ⢠Availability during US Business Hours ⢠Occasional weekend availability for urgent matters
⢠No benefits package included
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