Senior Customer Success Manager

🕒 April 4

🤠 Texas – Remote

🤠 Texas – Remote

💵 $115k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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MagicSchool AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

💰 $2.4M Pre Seed Round on 2023-08

Education • Artificial Intelligence

MagicSchool AI is a leading artificial intelligence platform tailored for the education sector. It offers over 70 AI tools that assist educators in lesson planning, writing assessments, and communicating effectively. The platform is embraced by over 4 million educators worldwide and integrates with learning management systems like Google Classroom and Microsoft Word. MagicSchool AI emphasizes responsible AI use, supporting both educators and students in building AI literacy while ensuring privacy and compliance with regulations. The platform offers a wide range of resources to enhance learning experiences, save educators time, and promote AI literacy, making it a valuable tool for modern education needs.

📋 Description

• Lead high-level strategic partnerships across major school districts in Texas. • Manage a multimillion-dollar book of business. • Drive customer adoption and lead renewal efforts within the unique Texas educational landscape. • Oversee complex onboarding and renewal processes. • Coach teachers and administrators through change. • Design interventions that boost adoption.

🎯 Requirements

• 5 - 8 years of experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment. • A proven track record of meeting GRR and NRR and retention targets. • Demonstrated experience leading commercial conversations around renewals, expansion, and pricing • Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level. • Technically proficient in Salesforce or a comparable CRM. • Willingness to travel within the state as needed to support district relationships (30%).

🏖️ Benefits

• Unlimited time off to empower our employees to manage their work-life balance. • Choice of employer-paid health insurance plans. • Dental and vision offered at very low premiums. • Every employee is offered generous stock options, vested over 4 years. • 401k match & monthly wellness stipend.