Sales Coach, Phones

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🕒 April 4

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Magik

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

💄 Beauty

🧘 Wellness

eCommerce • Beauty • Wellness

Magik is a strategic direct-to-consumer partner that builds and scales health, beauty, and pet care brands. The company develops doctor-formulated supplements, innovative skincare, and holistic pet foods, and provides end-to-end services including ecommerce/web development, brand design, video production, digital marketing, customer success, and high-converting copywriting to accelerate D2C growth.

📋 Description

• Review recorded sales calls to identify performance gaps and coaching opportunities • Conduct structured 1:1 coaching sessions focused on: Objection handling Confidence and call control Closing techniques Offer positioning and upselling Compliance and accuracy • Monitor and track agent performance metrics, including: Conversion rate Average Order Value (AOV) Call quality score Script adherence Sales consistency • Maintain coaching logs, action plans, and follow-up schedules • Reinforce approved scripts, rebuttals, and promotional offers • Partner with QA, Training, and Operations to ensure coaching aligns with revenue goals • Identify recurring issues, training gaps, or process breakdowns and recommend improvements • Support onboarding and development of new sales agents as needed • Help maintain a high-performance, accountability-driven sales culture

🎯 Requirements

• 2+ years of experience as a Sales Coach, Trainer, or Team Lead in a phone or call-center environment • Proven experience in abandoned cart sales, inbound sales, or high-volume phone sales • Strong understanding of: Sales psychology Objection handling Closing techniques Upselling / cross-selling strategies • Experience reviewing call recordings and providing structured, actionable feedback • Excellent spoken and written English communication skills • Data-driven mindset with ability to coach using metrics and performance trends • Ability to coach underperforming agents while maintaining morale and motivation • Background in QA, training, retention, or team leadership preferred • Experience with CRM, dialers, or call analytics platforms • Experience in eCommerce, supplements, or direct-response marketing is highly preferred.

🏖️ Benefits

• Flexible work arrangements