Tier 2 Systems Engineer

16 hours ago

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

+1 more states

🦀 Maryland – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

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Magna5

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Cybersecurity • SaaS • Enterprise

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

51 - 200 employees

Founded 2001

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide Tier 2 support via phone, ticketing system, email, and remote tools. • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services. • Own tickets through to resolution, ensuring timely communication and proper documentation. • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services). • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services. • Perform user and group administration across various systems. • Assist with management of switches, firewalls, wireless, VPN, and other network devices. • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues. • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management). • Participate in implementation and upgrade projects (migrations, standardization, new deployments). • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions. • Assist in responding to security-related alerts and incidents following established playbooks. • Follow best practices and policies for system hardening, access control, and data protection. • Mentor Tier 1 technicians and help elevate overall team capability. • Provide feedback to improve tools, processes, and service delivery. • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

🎯 Requirements

• 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). • Strong experience with: Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+). • Active Directory, DNS, DHCP, Group Policy. • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings). • Remote support tools and RMM/monitoring platforms. • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts. • Experience troubleshooting common business applications, printers, and peripherals. • Excellent customer service, communication, and documentation skills. • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment. • Must be authorized to work in the United States.

🏖️ Benefits

• 100% remote position • Paid time off including paid holidays and floating holidays. • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities