Aftermarket Sales Specialist

🕒 April 16

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Malvern Panalytical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔬 Science

💊 Pharmaceuticals

⚡ Energy

Science • Pharmaceuticals • Energy

Malvern Panalytical is a leading provider of precision analytical instruments and solutions. Their product range includes particle size analyzers, X-ray fluorescence (XRF) spectrometers, X-ray diffractometers (XRD), and near-infrared (NIR) spectrometers, which are used in a variety of industries, including pharmaceuticals, mining, energy storage, and metals analysis. The company focuses on enhancing productivity and product development by offering tools for detailed physicochemical insights, facilitating accurate process control, and optimizing quality across applications. Malvern Panalytical is committed to advancing scientific understanding to develop cleaner, healthier, and more productive environments.

📋 Description

• Drive after-sales orders and revenue across the LATAM region including Mexico and Brazil through multi-channel customer engagement, consistently meeting or exceeding service sales targets • Own the sale of service solutions, including generating new business from service agreements, digital services, upgrades, software, and bundled lifecycle offerings • Partner with local service teams to support contract renewals and secure new agreements as customers exit warranty • Manage the full after-sales sales cycle, from lead qualification and inquiry response through quoting, negotiation, closure, and handover • Maintain an accurate and healthy sales pipeline with reliable CRM data, forecasting, KPIs, and reporting • Collaborate with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experiences and improve service offerings

🎯 Requirements

• Bachelor’s degree or equivalent experience; background in analytical instrumentation or service-led organizations is advantageous • Results-driven, proactive, and motivated by achieving targets and growing service revenue • Strong communicator and relationship builder, able to articulate value across diverse customer groups • Confident in sales negotiation, closing, and pipeline management, with CRM experience (e.g., Salesforce) or willingness to learn • Digitally curious and data-driven, using AI and digital tools to support lead generation, forecasting, and decision-making • Customer-focused, adaptable, and effective in fast-paced environments with a test-and-learn mindset • Collaborative and commercially aware, contributing to marketing initiatives, customer journeys, and business case development • Fluent in written and spoken English, Spanish, Portuguese

🏖️ Benefits

• Comfortable working remotely or in a hybrid environment • Flexibility to travel as needed