Bilingual Collections and Billing Assistant, Spanish-English

Job not on LinkedIn

🔥 1 hour ago

🌐 Colombia, Mexico, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇪🇨 Ecuador – Remote 🇳🇮 Nicaragua – Remote

💵 $6 - $9 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Mangone Law Firm, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🌍 Social Impact

👥 B2C

Legal • Social Impact • B2C

Mangone Law Firm, LLC is a legal firm that specializes in helping individuals regularize their immigration status in the United States. The firm, led by attorney Auguy Mangone, offers personalized services to those who have suffered harm or could be at risk if they return to their home countries. Mangone Law Firm focuses on humanitarian aid, such as facilitating family reunification and offering various visa options, including T visas for victims of abuse, VAWA visas for those experiencing extreme cruelty, U visas for victims of certain crimes, and Juvenile visas for minors who have been abandoned, abused, or neglected. The firm prides itself on providing flexible payment plans, confidentiality, and a supportive approach throughout the immigration process.

📋 Description

• Communicate and coordinate with clients regarding payments • Contact clients within the first 5 days of payment due dates • Provide accurate and clear payment information • Schedule and conduct client calls to secure payments • Perform consistent follow-ups with clients and colleagues to achieve collection goals • Respond to client inquiries, notifications, and payment-related questions through Slack • Notify relevant channels regarding client payments • Manage billing lists, use CampLegal, and follow all established protocols

🎯 Requirements

• Minimum 1 year of experience in collections, retention, or sales • Proven experience in customer service roles • Conversational level of English • Strong emotional intelligence and ability to manage sensitive client interactions • Excellent communication skills to convey information effectively • Responsibility and accountability for individual and team results • Growth mindset and openness to learning • Receptiveness to feedback and ability to give constructive input • Ability to work autonomously while contributing to team goals • Positive attitude and resilience when facing challenges

🏖️ Benefits

• Competitive compensation: Base hourly pay between $6–$9 USD/hour, (depending on experience) • Ongoing professional development to keep growing your skills and advancing your career • A dynamic, challenging work environment where your talent will be recognized and rewarded • The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States • Paid Time Off after twelve months • Remote 100%