Appointment Setter, Reception & Booking Coordinator

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Make inbound/outbound calls and SMS to book in-home appointments with patients. • Plan appointments by location, using Google Maps to minimise travel time between visits. • Manage reschedules, cancellations, and no-shows promptly and professionally. • Keep patient and appointment records accurate and up to date, documenting all actions clearly. • Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly. • Support the team by covering shifts or duties during absences. • Attend regular meetings with the team and the Reception Manager. • Collaborate with Pharmacist, Data Entry and Sales Team when necessary.

🎯 Requirements

• More than 2 years of experience in appointment setting. • Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.). • Strong attention to detail and ability to follow processes consistently. • Confident, warm phone manner and clear written communication. • Comfortable working remotely, managing multiple tasks, and meeting performance targets. • **Performance Expectations** • KPI/targets-based role (volume + accuracy). • High responsiveness during shift and strong documentation standards. • __**Advantageous but not required:**__ • Experience in working with an AU, US, or UK company