Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Manage end-to-end customer support and light dispatching functions • Handle inbound calls for appliance repair bookings, service updates, and complaints • Make outbound follow-up calls to confirm appointments and provide parts, technician arrival, and delay updates • Use CRM and dispatching tools to schedule and manage technician appointments based on availability, location, and appliance type • Resolve complaints, technician delays, missed appointments, and last-minute cancellations • Respond to inquiries via phone, email, and text message • Update customer records, prepare reports, and process pricing/payments • Follow the operations manual and escalate only when necessary • Act as the key liaison between customers and technicians

🎯 Requirements

• At least 2 to 5 years of relevant customer service experience (open to candidates from any industry) • Strong independent problem-solving skills; ability to resolve customer issues without constant hand-holding and own assigned tasks • Reliable and consistently available at the computer/desk during shift hours • Positive, upbeat attitude and culture fit • Good communication skills across phone, email, and text • Comfortable with outbound and inbound calling, including proactively delivering difficult updates • Willingness and ability to learn new tools quickly • Prior experience in a home services business is a plus (not required) • Background in tech support / voice account roles is acceptable • Ability to work Monday–Friday, 8:00 AM–5:00 PM PST (11:00 PM–8:00 AM Philippine time)

🏖️ Benefits

• Ongoing training • Career growth opportunities • Year-round work • Supportive work environment