Operations Manager – Short-Term Rental, Property Management

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🕒 3 days ago

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors • Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks • Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions • Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed • Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy • Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience • Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries • Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery • Lead onboarding operations for new properties from signed contract to successful launch • Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent • Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience • Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures • Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations • Support the CEO in scaling the business and onboarding team members as needed • Serve as a thought partner to the CEO, contributing to business planning and growth strategy

🎯 Requirements

• Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business • Comfortable using tools such as **Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo,** smart lock systems, and other property management platforms • Exceptional attention to detail and follow-through. With a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner • Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members • Hospitality / customer-first mindset, ensuring our high standards are met for both guests and clients • Excellent written and verbal communication with clients, guests, vendors, and team members • Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding • Strong accountability, initiative, and the ability to identify problems and proactively implement solutions • Comfortable managing multiple properties, priorities, people, and deadlines at once • Strong operational management, problem-solving skills, and calm judgment under pressure • Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth • Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone • Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position