People Operations Manager

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🎯 Recruiter

🏢 Enterprise

Recruitment • Enterprise

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• EOR Transition Support – Partner with Fora's US People Ops team on the operational execution of contractor-to-employee conversion for our Philippines-based workforce. Coordinate closely with our EOR to ensure accurate onboarding, records, and a smooth, compliant, people-first transition by early 2027. • Employee Experience – Serve as the primary point of contact for Manila-based employees throughout their full tenure at Fora — from onboarding through day-to-day • employment, growth, and offboarding. Own the local employee experience: benefits and compensation questions, statutory contributions, policy clarity, and the moments that make people feel informed and supported at every stage. • Employee Relations – Own all employee relations matters for the Manila team: performance concerns, workplace conflict, policy questions, and escalations. Partner with • managers to coach through difficult conversations with fairness and documentation rigor. • Cultural Translation – Act as the bridge between Fora's NYC leadership culture and the Philippines team — translating expectations, values, and decisions into local context, and representing the Manila team's perspective back to US leadership in a solutions-oriented way. • EOR Platform Administration – Own the day-to-day operational management of Fora's Employer of Record platform, including employee record accuracy, payroll cycle review, onboarding and offboarding workflows, benefits coordination, and support ticket management. Partner with Fora's US People Ops leadership, who manages the strategic EOR relationship. • Onboarding & Offboarding – Design and run a thoughtful onboarding experience for all newly converted employees in alignment with the company’s US standards. Manage offboarding in alignment with Fora's global People Ops standards and Philippine labor requirements. • Performance Management — building and maintaining PM frameworks (goal-setting, reviews, feedback) aligned to company-wide standards • Legal Liaison — coordinating between Fora HQ legal and Philippines-based counsel on employment/labor matters

🎯 Requirements

• Experience – 8–10 years of HR generalist experience, with progressive responsibility ideally including a mix of operational HR and employee relations. • US Company Experience – Prior experience supporting or working within a US-headquartered company — you understand how American companies operate, communicate, and make decisions, and can work confidently across time zones. • Employee Relations Depth – Demonstrated experience managing complex employee relations situations, performance conversations, and sensitive HR matters with sound judgment and appropriate documentation. • Philippines Employment Context – Working familiarity with Philippine labor law and statutory obligations (SSS, PhilHealth, Pag-IBIG) — enough to identify issues and ask the right questions of our EOR, who owns compliance execution. • Communication – Excellent written and verbal communication in English. You can write clearly for US executive leadership and speak plainly and directly with Manila team members. • Autonomy – Comfortable operating independently in a remote, fast-moving environment with limited day-to-day oversight. You surface problems proactively without being prompted. • Prior experience supporting a US-HQ company with an established offshore Philippines team and managing contractor-to-employee or EOR transitions