Service Coordinator

Job not on LinkedIn

🔥 7 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Serve as the first point of contact for help desk calls and service requests • Ensure service standards and policies are used on each ticket • Assign inbound tickets to the best team or person for each issue • Communicate proactively with team members and clients to steer issues toward resolution • Document all customer communication accurately and in detail in the ticketing system • Review service boards throughout the day to ensure tickets are resolved promptly • Review previous-day tickets for errors or missed information • Work with the Service Manager and Escalation Team to assign tickets properly, handle special situations, and escalate issues when appropriate • Ensure orders are ready and staged for upcoming installations • Monitor quality of service to ensure client satisfaction and identify training opportunities • Recognize recurring trends and issues and report findings to help avoid temporary fixes or redundant troubleshooting • Conduct daily board reviews to ensure tickets are investigated and resolved and clients receive ongoing communication as needed

🎯 Requirements

• Associate degree in a related field, or equivalent relevant experience • 1–3 years of experience in a Service Coordinator, Scheduling/Dispatch, Customer Service, Help Desk, Incident Management, or similar role • Experience with ticket management or service management systems, such as ConnectWise, ServiceNow, or similar platforms • Strong ticket and workflow management skills, including tracking requests from initial intake through resolution and ensuring timely updates and follow-ups • Experience with scheduling and dispatch, including managing calendars, booking appointments, routing resources, and adjusting schedules when priorities or emergencies change • Excellent customer service and client communication skills, with the ability to confidently handle frequent phone calls and email correspondence • Strong spoken and written English, with the ability to listen, understand, process, and respond to client information accurately and efficiently in real time • Ability to gather accurate information, ask probing questions, identify client needs, and provide appropriate initial troubleshooting or route issues to the correct resource • Demonstrated ability to multitask, prioritize competing requests, and work effectively in a fast-paced environment • Ability to coordinate and communicate effectively across clients, engineers, management, billing, procurement, and other internal teams • Strong organizational skills and acute attention to detail, particularly when maintaining tickets, service records, and technician notes • Ability to proactively anticipate needs, follow up on outstanding items, and ensure issues do not fall through the cracks • Proficiency with general and specialized software, with the ability to quickly learn new systems and platforms