Junior Specialist – Panel Management

🕒 September 14

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pureprofile

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Pureprofile is a global data and insights company that combines first-party data with advanced technology to provide market research solutions. The company operates a global research panel and offers services such as custom audience research, data analytics, and brand health tracking. Pureprofile aims to empower brands with real consumer behaviors and insights, enabling informed decision-making. They are recognized for their quality data and research capabilities, having been named Research Partner of the Year in 2023.

📋 Description

• Answer member emails in the best possible manner and shortest possible time • Communicate with members through Facebook, Twitter, LinkedIn, Instagram, and other channels • Deliver exceptional customer service and act as the company voice • Log and escalate queries to relevant Pureprofile team members • Flag technical issues to the manager and provide feedback to product and design teams • Work through new registration checks, fraud reports, and flagged accounts • Identify potentially fraudulent accounts with high accuracy • Maintain panel quality and help prevent loss • Brainstorm ideas and enhancements for better member experiences • Complete additional requests from the manager • Adhere to and actively exceed departmental service levels • Promote and work according to company values

🎯 Requirements

• Strong command of both written and spoken English • Excellent communication skills • Passion for delivering exceptional customer service and creating positive member experiences • Quick learner with ability to adapt to new tools, systems, and workflows • Familiarity with various social media platforms • Good knowledge of Microsoft Excel • Good with MS PowerPoint and Word • Familiarity with Google Docs and Google Sheets • Ability to work Australian business hours • Ability to work on multiple tools and multitask where required

🏖️ Benefits

• Equal opportunity employer welcoming all races, religions, and genders • Zero-tolerance policy for workplace bullying, discrimination, and harassment • Ability to thrive, grow, and be creative in a growing global organisation with a dynamic culture

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