Warranty Analyst, Italian

🕒 May 19

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Manning Global AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🎯 Recruiter

🤝 B2B

📡 Telecommunications

Recruitment • B2B • Telecommunications

Manning Global AG is one of the fastest growing staffing and managed services organizations globally, partnering with numerous Blue Chip Companies in sectors such as Telecoms, IT, ICT, Pharmaceuticals, Finance, Media, and Banking. They offer various services including temporary staffing, permanent staffing, managed services, and recruitment process outsourcing, helping individuals find their ideal job positions worldwide.

📋 Description

• Validate warranty service requests and coordinate repairs. • Manage record keeping systems and act as the conduit between dealers and OEM. • Review and resolve all warranty claims and cases, with accuracy and in a timely manner, adhering to agreed SLA’s and KPI’S. • Follow all manufacturer & warranty company policy and procedures. • Communicate effectively with different stakeholders like service advisors, and service managers at dealerships, and OE Aftersales team, while resolving cases and claims. • Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend. • Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time. • Develop positive working relationships with all service personnel and management. • Self-motivated and able to work independently with minimal supervision.

🎯 Requirements

• 2 - 3 years of experience in the parts, service or warranty department of a dealership, junior service technician, or parts sales with basic technical understanding. • Fluent in spoken and written Italian language – Native; • Fluent in spoken and written English language • Good knowledge in MS Excel, Word & PPT.

🏖️ Benefits

• Remote work • Professional development opportunities