Bilingual Collection Officer

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Own the full collection process of delinquent and/or past due payments • Manage and resolve more complex delinquent accounts in a timely manner • Ensure payments and adjustments are processed accurately • Manage incoming correspondence from clients • Review and analyze accounts to determine repayment ability • Negotiate payment arrangements within credit policy guidelines • Maintain accurate account records regarding financial status • Escalate legal or third-party notices where the Bank's security is at risk • Maintain client privacy and confidentiality

🎯 Requirements

• 1-3 years of collection/recoveries experience, ideally with mortgage collection • Fully bilingual in French and English (written and verbal) • Strong analytical, interpretive, judgment, and problem-solving skills • Ability to adapt quickly in a fast-paced changing environment • Ability to read/interpret mortgage/loan agreements and legal documents • Ability to manage competing priorities • Collaborate with geographically and culturally diverse teams • Openness to change and continuous improvement

🏖️ Benefits

• Health insurance • Dental insurance • Mental health support • Vision insurance • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans including a pension plan and global share ownership plan with matching contributions • Financial education and counseling resources • Paid time off including holidays, vacation, personal, and sick days • Statutory leaves of absence