Bilingual Caseworker

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Management of the assigned projects and/or cases • Adherence to the general company processes • Telephone support: Implementing call-centre programs for patient, healthcare professional and funding bodies • Administer and adhere to case-management protocols • Implement pharmaceutical and biotechnology related market research initiatives • Document each activity in program specific database • Participate and attend on-going refresher training and specialized training courses • Provide feedback regarding current protocols and processes • Communicate effectively regarding the management of cases • Participate in the training process of new caseworkers

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education • A minimum of one (1) year experience in customer service • Bilingual (French/ English) an asset • Ability to multitask • Attention to detail • Strong problem solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel and Outlook

🏖️ Benefits

• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness • Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities