Bilingual Client Care Associate

🔥 21 minutes ago

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Steele Auto Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🛒 Retail

🤝 B2B

🔥 Funding within the last year

💰 $930.9k Grant - Steele Auto Group on 2025-10

Retail • B2B

Steele Auto Group is Atlantic Canada's largest auto dealer group offering a wide selection of new and used cars, trucks, SUVs and vans across numerous brand-specific dealerships. The company also provides vehicle service and parts, collision repair, financing and leasing (including commercial and fleet programs), certified pre-owned vehicles, and online tools such as instant appraisals and credit checks. Steele Auto Group operates multiple dealership locations and aims to deliver customer-focused sales, service, and fleet solutions across the region.

📋 Description

• Deliver top-notch customer experiences with enthusiasm over the phone, via email, or any other channel. • Delivering friendly, helpful, and professional support to customers. • Scheduling appointments and reminding customers about upcoming service needs. • Keeping things running smoothly by managing your workload and juggling priorities with ease. • Following up on inquiries and solving issues with a proactive mindset. • Keeping customer records up to date and handling confidential info with care. • Collaborating with dealerships to ensure seamless communication and top-tier customer service. • Conduct outbound calls (approximately 50%) to proactively reach out to customers. • Handle inbound inquiries (approximately 50%), assisting customers with booking appointments and answering questions.

🎯 Requirements

• Bilingual in French and English • Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word). • A people person with a passion for great service, and the experience to prove it. • Great communication skills, you’re a pro at listening and making yourself understood. • Organized, with the ability to juggle priorities without dropping the ball. • Motivated, detail-oriented, and ready to bring your A-game every day. • A team player who also shines when working independently. • Comfortable multitasking in a fast-paced environment.

🏖️ Benefits

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! • Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. • Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. • Employee Discounts – On vehicle purchases, parts, and service at any of our locations. • Work Boot Reimbursement – Reimbursement immediately, no waiting required! • Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!