Bilingual Relationship Consultant

🕒 4 days ago

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Manage relationships with assigned Key Accounts and Tier 1-3 MGAs/NAs, acting as a trusted operational partner. • Serve as an escalation resource for distributors when issues cannot be resolved through established support channels. • Coordinate cross-functional teams to investigate, communicate, and resolve complex operational issues. • Advocate on behalf of distributors and advisors while balancing business requirements and operational standards. • Deliver training and enablement sessions to support awareness and adoption of Manulife tools and processes. • Represent the distributor/advisor perspective in small to mid-sized projects, ensuring their needs are reflected in planning and execution. • Build and maintain strong relationships with distributors and internal stakeholders.

🎯 Requirements

• Experience in the Canadian Insurance industry • 3 to 5 years’ experience within the Financial Services industry in a relationship focused capacity • Direct experience supporting the segregated fund business • Post-secondary education or related business experience • Fully bilingual (French/English) • Strong relationship management and stakeholder engagement skills • Proven problem-solving and escalation management capabilities • Ability to influence and collaborate across multiple business areas • Strong organizational skills with the ability to manage competing priorities • Strong knowledge of the Canadian Insurance and wealth industry • Experience delivering training, education, or enablement programs • Comfort discussing segregated fund products, compensation, and operational processes.

🏖️ Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage • adoption/surrogacy and wellness benefits • employee/family assistance plans • retirement savings plans (including pension and a global share ownership plan with employer matching contributions) • financial education and counseling resources • generous paid time off program including holidays, vacation, personal, and sick days • full range of statutory leaves of absence