Bilingual Special Handling Investigator

🕒 4 days ago

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💸 Finance

🔐 Security

👥 B2C

💰 Post-IPO Debt on 2018-04

Finance • Security • B2C

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Support high-touch, escalated consumer cases • Intake complaints via numerous channels • Consult with internal and external support groups to resolve credit file related issues • Conduct research into all complaints and recommend required action • Train and onboard new Investigation team members • Manage incoming consumer inquiries ensuring timely responses • Maintain training materials and operational documentation

🎯 Requirements

• 3+ years of subject matter expertise in all areas of consumer Investigations • Ability to speak and write in French is a must • Strong decision-making skills • Excellent problem-solving ability and willingness to take initiative • Time management skills with the ability to prioritize and multitask • Strong customer service skills to maintain relationship between TransUnion and customers. • Ability to work effectively both independently and as a team.

🏖️ Benefits

• Accommodation available for applicants with disabilities • Work/life flexibility • Resources for professional development