Technical Service Manager

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🕒 February 17

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Marmon Holdings, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1953

🏢 Enterprise

🚗 Transport

Enterprise • Transport • Industrial Products

Marmon Holdings, Inc. is a conglomerate company that operates as part of Berkshire Hathaway. It comprises 120 autonomous businesses grouped into 11 industry segments, focusing on diverse sectors such as medical, water, foodservice technologies, retail solutions, transportation products, rail, electrical, plumbing & refrigeration, metal services, industrial products, and crane services. Built on a foundation of innovation and entrepreneurship, Marmon leverages the collective expertise of its companies to solve complex global challenges. With an emphasis on trust, respect, and supported autonomy, Marmon provides a dynamic career ecosystem for over 30,000 employees, generating annual revenues of $12 billion. Marmon prides itself on significant collaboration across its industry groups to deliver customer-centric solutions globally.

📋 Description

• Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution. • Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support. • Travel as needed to support field installations, service interventions, and customer visits. • Collaborate with commercial and service teams to improve equipment reliability, reduce warranty costs, and support sales growth. • Analyze warranty data and report actionable insights monthly, quarterly, and annually. • Provide technical support and training to authorized and non-authorized service companies. • Monitor warranty claims, review, and approve warranty claims in the warranty administration system. • Provide technical support in the area of knowledge to Customer Service, Finance, Parts, and Sales teams. • Perform data analysis of warranty service and parts sales data and provide reports at specified intervals and upon request. • Create technical documentation (equipment manuals, troubleshooting checklists, training presentations) as required. • Creation of training curriculum to demonstrate and allow service companies to correctly maintain MFT products. • Visit customer locations to investigate service issues or assist with installations when required. • Support sales team and occasionally attend trade shows to assist with setup and staffing of booth. • Work with commercial, product management, and quality teams with continuous improvement and other responsibilities as assigned. • Develop and maintain a suite of technical resources including equipment manuals and troubleshooting guides, training materials and support checklists, spare parts lists and accessories price guides, and technical bulletins and documentation updates.

🎯 Requirements

• Minimum 5 years technical service-related experience, preferably in Account Management, Third Party Service Networks, Foodservice Equipment, or similar. • Experience developing technical documentation, including training presentations and equipment technical and operations manuals. • Troubleshooting skills – ability to define problems, collect data, establish facts, draw valid conclusions, and resolve problems. • Mechanical and electrical aptitude with ability to read and interpret technical documentation. • Analytical skills with ability to organize data and documents with close attention to detail. • Interpersonal and communication skills, both written and verbal. • Ability to respond effectively to time-sensitive inquiries or complaints. • Ability to multi-task, work in a fast-paced environment. • Working level of English, proactive, self-starter approach and communicate effectively to customers, distributors, service agents and internally. • A natural problem-solver with strong technical knowledge and customer-facing experience. • Comfortable working in the field and collaborating across teams. • Analytical and detail-oriented, with a passion for continuous improvement. • Skilled in creating clear, useful technical documentation and training content. • Background in fountain beverage equipment servicing or support is highly valued.

🏖️ Benefits

• Exceptional technical support • Diverse learning and working opportunities • Positive impact on the world • Empowerment to be your best